|
Our customers
know us as the bank for genuine personal attention and great customer
service. We take the time to get to know you, yet we don’t make you
wait for weeks to get a loan decision. We’ve had many people tell
us visiting their banker was like going to the principal’s office.
We vowed to be a different kind of bank. Here you will find a level of
respect for customers sometimes lacking in other banks. We want you to
feel at home. We want you to… (dare we say it?)… actually enjoy
your banking relationship!
Grant Burcham
President and CEO
|
Our relationship
with you is built upon the following beliefs:
- All
customers prefer to be treated as human beings rather than as account
numbers.
- Missouri
Bank customers prefer to feel respected, appreciated, trusted and valued.
- We
will serve our customers as partners working towards solutions rather
than as processors of requests.
- We
will work together to foster a feeling of community with customers.
- We
will do what we say we will do.
- Our
customers expect things to be easy rather than hard, simple rather than
complicated, fast rather than slow, flexible rather than rigid and right
rather than wrong.
|
