Services

Mobile Banking FAQ

FAQ - Have questions? We have answers.

General Information Click on a question to reveal the answer.

Yes, Missouri Bank has custom apps for the iPhone, Android, and BlackBerry devices.

No. You must first enable your bank account(s) for Personal eBanking before using Mobile Banking. To sign up for Personal eBanking, visit https://ebanking.mobank.com/ and click Enroll for Personal eBanking.

Yes, you can use both options from the same phone. Sign on to Personal eBanking and select Mobile Banking. Enroll for both Mobile Banking and Text Banking, and activate each option on your phone to begin using these services.

Yes. Visit the Mobile Banking Center in Personal eBanking via your computer and simply enroll the additional phone. You’ll go through the activation process for that phone as well.

We support most US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.

There is no charge to use Mobile Banking or Text Banking. However, there may be charges associated with text messaging and data usage on your mobile device. Check with your wireless carrier for more information.

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Yes, our Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device. And, in the event your mobile device is lost or stolen, the service can be immediately disabled within Personal eBanking or by calling us during regular business hours at 816.881.8270.

Transfers can be made to and from your own personal Missouri Bank accounts that list you as an authorized user.

A confirmation message should display on the screen. Depending on your mobile device it will say successfully transferred, transfer approved or transfer completed.

The confirmation message for a transfer includes:

  • Transfer amount
  • Accounts you are transferring to and from
  • Date of transfer

If you get a new mobile device or change phone numbers, be sure to return to the Mobile Banking Center in Personal eBanking via your computer and change your device information. We recommend removing your old mobile device and re-enrolling your new mobile device.

If you are concerned about misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service.

Additionally, sign on to Personal eBanking and disable or remove your mobile device by following these steps:

  • Go to the Administration tab
  • Select Mobile Banking
  • Select disable device (if it's recovered, you can easily re-enable your device)
  • Or, you can select remove device to completely remove it from the system (if your device is recovered, you will have to go through the activation process to begin using it again)

Need help? Give us a call at 816.881.8270 or email ebanking@mobank.com.

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Mobile Banking Click on a question to reveal the answer.

Mobile Banking gives you 24/7 access to your accounts from your mobile Web browser or a downloadable mobile banking application, depending on your preference and your mobile device capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds and pay bills.

Mobile Banking is supported on most phones with a mobile Web browser that supports cookies. In addition, the downloadable application (available from the mobile banking site on your phone – http://m.mobank.com/) is supported on many smartphones including: iPhone and Android. Both mobile Web and downloadable applications can be found by entering the mobile Web address http://m.mobank.com in your phone's browser.

No. You must first enable your bank account(s) for Personal eBanking before using Mobile Banking. To sign up for Personal eBanking, visit https://ebanking.mobank.com/ and click Enroll for Personal eBanking.

You must first enable your bank account(s) for Personal eBanking before using Mobile Banking. To sign up for Personal eBanking, visit https://ebanking.mobank.com/ and click Enroll for Personal eBanking.

Already enrolled in Personal eBanking? Then, sign in to Personal eBanking on your computer and select the Mobile Banking signup button to begin enrollment. Or, choose the “Mobile Banking” option under the “Administration” tab. Enroll your mobile device by entering the requested information and following the activation instructions.

No. Your Personal eBanking user ID and password will also be used to access Mobile Banking. If you are not a Personal eBanking user, visit https://ebanking.mobank.com/ and click Enroll for Personal eBanking. The enrollment process will allow you to set up a user ID and password.

Typically you should receive a text message within a few minutes after enrolling. Sometimes mobile carriers experience delays, which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered your phone number correctly on the enrollment site. If you still do not receive it, try to enroll again. If the problem continues, contact your wireless carrier to ensure text messaging is enabled on your phone.

Yes, Missouri Bank has custom apps for the iPhone and Android devices.

After signing up for Mobile Banking, your phone will receive a text message from Missouri Bank Mobile (79680). Select to view (or open) the message. You can also view it later by going to your phone's text message inbox.

  • Select the URL link – http://m.mobank.com/ in the text message. Selecting a command on your phone’s menu, such as "Connect" or "Go To" typically does this.
  • You will then be brought to a page with a download link. Click this link to download the application.
  • When finished, you will be notified that the download is complete.
  • After launching the application for the first time, you may be asked to give permission to access the data network. You must grant permission to proceed.

Yes. Mobile Banking is available 24 hours a day, seven days a week.

Yes, you can use both options from the same phone. To do so you will need to sign on to Personal eBanking, enroll for both Mobile Banking and Text Banking, and activate each option on your phone prior to use.

Yes. Visit the Mobile Banking Center in Personal eBanking via your computer and simply enroll the additional phone. You’ll go through the activation process for that phone as well.

Transfers can be made to and from your own personal Missouri Bank accounts that list you as an authorized user.

A confirmation message should display on the screen. Depending on your mobile device it will say successfully transferred, transfer approved or transfer completed.

The confirmation message for a transfer includes:

  • Transfer amount
  • Accounts you are transferring to and from
  • Date of transfer

Yes. You can schedule mobile bill payments to existing payees (payees that you have already set up for Bill Pay in Personal eBanking’s Bill Center).

To add a new payee, sign on to Personal eBanking from your computer, select the "Bill Payment" tab, and enter the requested information in the "Pay someone new" box. Once the new payee has been successfully added, you can make payments to them through mobile bill pay.

  • Each check must be deposited one at a time, but there is no limit to the number of deposits you can make per day. After a mobanker has reviewed a deposit, it will post to your account.
  • Deposits must be received by 6 p.m. to be made available the same day. Any deposit after this time will be posted to your account the following business day.
  • Most checks will be deposited without issue. Traveler’s Checks and some Money Orders and Cashier’s Checks will need to be deposited the old-fashioned way, due to the way they are formatted.

Mobile Banking offers the same security features and protection as our other online services, including encryption and security questions. Mobile Banking users are protected by:

  • Firewall systems and intrusion detection software
  • Encryption of sensitive information that protects information sent over the Internet
  • Internationally recognized security standards and industry best practices
  • Profile and Password security

Here are some tips and general good practices for banking on your mobile device:

  • Download and apply security updates and patches to your mobile browser when your wireless provider makes them available. These are designed to provide you with protection from known possible security problems
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources
  • Do not install pirated software or software from unknown sources
  • Limit unauthorized access to your cell phone. Do not leave your mobile phone unattended during an open Mobile Banking session
  • Never save your User ID and Password in the mobile phone, in memos, or anywhere on your device
  • Always remember to log off properly using the "Sign Off" button when you have completed your Mobile Banking activities
  • Be aware of the potential for fraudulent mobile banking apps

Select the Sign Off link to sign out of Mobile Banking, and then close your browser through your mobile device browsing options. If you are using a downloadable app, click on sign off to securely leave your Mobile Banking session.

It depends. If you have an Android or iPhone, you can download apps that will take advantage of your smartphone features when using Mobile Banking. We also offer Mobile Banking as a browser-based offering or text based mobile banking that does not require any software to be loaded on the mobile device.

After successful activation, your phone will receive a text message with the mobile banking URL. You can visit the site at any time at http://m.mobank.com/.

Yes. To access Mobile Banking, enter http://m.mobank.com/ in the URL field of the web browser of your mobile device. Bookmark the URL on your first visit to access the website for future visits.

Need help? Give us a call at 816.881.8270 or email ebanking@mobank.com.

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Text Banking Click on a question to reveal the answer.

Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to check your personal account balances and view recent account history by sending a text command to a short code.

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers. There is no charge associated with the service. However, there may be charges associated with text messaging and data usage on your mobile device. Check with your wireless carrier for more information.

No. You will only receive messages from us when you specifically request them with one of the Text Banking commands or if you subscribe to Personal eBanking Account Alerts and/or Service Alerts sent to your mobile device.

Yes, you can use both options from the same phone. To do so you will need to sign on to Personal eBanking, enroll for both Text Banking and Mobile Banking, and activate each option on your phone prior to use.

Yes. Visit the Mobile Banking Center in Personal eBanking via your computer and simply enroll the additional phone. You’ll go through the activation process for that phone as well.

Function Command Description
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Command C List of all available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Missouri Bank Mobile Browser website
Recover R Receive a URL and new activation code for the Missouri Bank Mobile Browser website
Disable S Disable Text Banking. (can be re-enabled)

 

Need help? Give us a call at 816.881.8270 or email ebanking@mobank.com.

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Activation/Troubleshooting Click on a question to reveal the answer.

Activation is a one-time process that helps ensure your security. After you enroll a mobile device in Personal eBanking, you will receive an activation code which will be required to begin using Text and/or Mobile Banking on your device. To protect your security, activation codes expire after 24 hours. If you need a new one, return to the Mobile Banking Center in Personal eBanking and request a new activation code.

To protect your security, the activation code is only valid for 24 hours. At the time of activation, a "cookie" is stored on your phone's browser, which allows the Mobile Banking system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

To protect your security, activation codes expire after 24 hours. If you need a new one, return to the Mobile Banking Center in Personal eBanking and request a new activation code.

Need help? Give us a call at 816.881.8270 or email ebanking@mobank.com.

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