At mobank, personal customer service is our first priority. We want to be there for you regardless of the time of day. Below are phone numbers and hours to make it easy to reach a mobanker or one of our trusted service partners when you need us.

mobank Business Hours

To reach a mobanker by phone or email:
8 a.m. to 8 p.m. Monday-Friday
9 a.m. to 6 p.m. Saturday

816.881.8200 or

Email contact –

After-hours/Emergency Numbers

Debit/ATM Cards (Personal and Business)
Report a lost or stolen card– 1.800.500.1044
Not working in U.S. – 1.800.437.9392
Not working internationally – 1.727.227.2447

mobank Credit Cards (Personal and Business)
24/7 customer service in U.S.– 1.866.839.3485
24/7 customer service internationally – 1.727.227.2447

Elan Personal Credit Cards
Lost, stolen or not working in U.S. – 1.800.558.3424
Not working internationally – 1.701.461.0125

Elan Business Credit Cards
Lost, stolen or not working in U.S. – 1.866.552.8855

Not working internationally – 1.701.461.0125

Merchant Credit Card Services
During mobank hours, ask for Uschi – 816.881.6107
After-hours NPC (service partner) – 1.888.208.7231

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